Terms, Conditions, and care of your artwork

I try to be transparent and reasonable in all areas of my business, based on years of happy experiences working with customers on a wide range of projects. The ordering process includes verification that you have understood and agreed to the following terms and conditions. For clarity, my Privacy Policy is kept on a separate page, but should be considered an integral part of such an agreement.

Condition/refund/replacement

I get great pleasure from making customers happy, so notwithstanding the details below, I endeavour to be easy to deal with and a very reasonable human!

Please note it is difficult to accurately photograph work, it generally looks better in real life, and much better once framed. All measurements are approximate. Unless otherwise stated, all drawings, watercolours and prints are on plain white artist quality paper.

As original work, there may be minor imperfections (dents in the paper surface, pencil smudges, variations between printed copies of a linocut). These are part of the charm of original handmade work that has not been produced or printed by a machine.

Whilst I don’t put a limit on the number of revisions offered, I reserve the right to bring the revision process to a close if I feel unable to improve the work by further modification. In this (very rare) case, I offer the customer to either take delivery of the work as it is, or a full refund.

If you take delivery of work and it is damaged in transit then I am happy to offer a full refund or replacement. This is provided you notify me by email within 2 days of receipt, and the work is returned to me (at the buyer’s expense) in original condition and packaging, within 30 days of the order being sent.

Pricing

My pricelist, and quotes, are available on application without obligation. Prices are reviewed periodically.

Gift Certificates

Gift certificates are purchased as a presentation book, with a hand written voucher inside the front cover. The recipient can spend the amount in my online shop, or contact me when they are ready to discuss and plan a commission. At that point I will either start immediately, or let them know the anticipated delay if there is already work in progress/on my waiting list. If a gift certificate is not used within a year of purchase, I will make reasonable attempts to refund the amount to the purchasing account using Stripe/Paypal, minus a modest amount for the cost of the administration/postage/presentation (currently £20, to cover, amongst other things, the cost of the coffee table book). I will send a reminder to the recipient first, in the hope that they can be encouraged to use the gift. If the recipient wants extras such as a larger portrait, more elaborate frame or additional prints, I can invoice these separately.

Aftercare

Unless otherwise stated, paper work will be posted in a cardboard tube. On arrival please handle with care, and do not touch or brush anything against the surface. Work should be stored in a cool dry environment, I would strongly recommend framing at the earliest opportunity, leaving it in the tube until then.

Graphite drawings are treated with fixative to reduce the risk of smudging. All work is on artist quality acid free paper.

Where work is on standard sized paper (A4/A3), it should be easy to frame with an off-the-shelf frame, readily available from department stores with/without pre-cut mount. However for optimal results and longevity I would advise taking your purchase to a professional framer.

Oil paintings are sold touch dry, with a coat of exhibition varnish for protection. To maximise the life and image vitality of your painting, it is recommended that the painting is re-varnished after 6 months.

All work should be kept out of direct sunlight. This is less critical for oils, and extremely critical for watercolours. Even with the highest quality paint, watercolours will fade on prolonged exposure to sunlight.

With proper care, all work should last for generations to come (here’s hoping it’s worth a few bob then!). However as I have no control over the destination environment, I cannot accept responsibility for deterioration or damage after delivery.

Reference photo copyright

For any reference photos provided to me, please ensure you have the appropriate permission from the photographer, and from the subject, to commission art based on the image. Note the section below on Publication. Many creatives use online image search functionality to periodically check that their photographs/art have not been used in a derivative way without their consent. By providing me with photos, you are are asserting that you have the necessary permission.

Publication

Most of my business is by word of mouth, so I am delighted for work to be photographed and shared by customers. It would be wonderful if you could credit my facebook/instagram (both gailreidartist) when you do so.

I generally post artwork, and sometimes reference photos, on my facebook, instagram, and website galleries. Occasionally work features in progress videos and publicity material. If you would like me to delay this (eg it is a present, to be kept secret before a given date), or not do this (for whatever reason), please let me know when you order. Out of courtesy I generally consult customers before using commissioned work on my public galleries/social media/publicity.

Postage and packing

Because international postage rates vary so much, I invoice international customers separately for postage, except for certain countries where there is a clearly indicated cost at checkout. I charge approximately cost price, and this can be paid online. See here for details.

These terms and conditions do not affect either your statutory rights, or my standard copyright entitlement.

Competition and giveaway T&Cs

Very occasionally I run a giveaway, draw, or competition, for example to celebrate passing a milestone number of followers. For the purposes of this section of T&Cs, this will be referred to as a ‘giveaway’.

The structure of the giveaway is described in the relevant publicity, but here are general terms and conditions relating to any giveaway I run.

The promoter is: Gail Reid whose registered office is at 19 Sydenham Hill, BS6 5SL, UK.

The giveaway is open to residents of the United Kingdom aged 18 years or over, except my close relatives, and anyone otherwise connected with the organisation, selection, or judging process. The giveaway is intended to be accessible internationally, being as it is administered on social media. Anyone over the age of 18 is welcome to enter the giveaway, provided the giveaway structure is is in accordance with any jurisdiction under which they are bound to operate. This policy can be described as “void where prohibited”.

By entering my giveaway, an entrant is indicating their agreement to be bound by these terms and conditions.

By entering my giveaway, an entrant is indicating that participation in the giveaway does not contravene any jurisdiction under which they are bound to operate.

There is no entry fee and no purchase necessary to enter my giveaway.

Route to entry for the competition and details of how to enter are in the giveaway publicity. This is on some/all of my Instagram, Facebook, Youtube, Twitter, and Pinterest social media (which are branded Gailreidartist, Soggy Rabbit, and Starkbnartists).

Closing date for entry will be published with the publicity. After this date the promoter will make reasonable efforts to announce the closure, but this may be subject to human error/forgetfulness. No further entries to the competition will be included in the giveaway, even if they may appear to have been accepted.

Only one entry will be accepted per person per channel. Multiple entries from the same person will be disqualified, except where the person enters on several channels, in which case each will be treated as a unique entry.

Qualification to enter, and to boost your chances (for example by following, sharing etc) will be described in the giveaway publicity. Where boosting involves tagging other accounts, there is a limit of 5 extra entries, regardless of how many accounts are tagged. Tagging of an entrant’s own other accounts, or celebrity accounts will not count.

No responsibility can be accepted for entries not received for whatever reason.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, “act of God” or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control.

Any changes to the giveaway will be notified to entrants as soon as possible by the promoter, using the same channels as the giveaway publicity.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected (or not) with this competition.

The prize is as stated, and no cash or other alternatives will be offered. Prizes are not transferable. Prizes are subject to availability and the promoter reserves the right to substitute any prize with another of equivalent value without giving notice.

Winners will be chosen at random by the promoter, from all entries received. This may be done by physical means (picking from a bowl of names), or digital (random selection from a list). I am not in the business of fiddling results, and will go to some trouble to demonstrate the selection, but there has to be an element of trust. By entering the giveaway, you are asserting that you trust me (the promoter) to do this fairly.

The winner will be notified by email and/or DM on social media within 7 days of the closing date. If the winner does not respond within 24 hours of this notification, the promoter reserves the right to withdraw the prize from the winner and pick a replacement winner.

The promoter will notify the winner when and where the prize can be collected / is delivered.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees to the use of their name and image in any publicity material, as well as the fact of their entry. This includes their name and whatever social media username with which they entered the giveaway. Their email and address will not be shared.

Where the prize is a commissioned artwork, the winner agrees to the promoter sharing progress shots and end result. With their separate express permission, the promoter would also share the reference photo, if used.

Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. Please see Privacy Policy

The winner’s name will be available 7 days after closing date by reference to the social media platforms on which the giveaway has been publicised.

My giveaways are in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Youtube, Pinterest, Twitter or any other Social Network.

Update Log

Updated 27/6/2020 to include T&Cs for giveaways etc.

Updated 13/11/2020 regarding Gift Certificate Presentation Book, and Publication section.

Updated 27/3/2021 to include a pointer to Privacy Policy

Updated 7/9/2022 pricelist on application

Updated 20/11/2023 gift certificate section